Enjoy the freedom to manage your accounts, your way
Online Banking
Manage your accounts, transfer money and pay bills from any browser.
Mobile Banking
Bank on the go with the Dollar Bank Mobile App.
Blue Crew
Our team of digital experts can help you make the most of our online tools.
Stay connected
Get access to these beneficial features and more with our free Online Banking and mobile app.
Account activity
View up-to-date account activity and balances.
Easy transfers
Easily transfer money between your Dollar Bank accounts and to/from your external bank accounts.
My Cards
Turn your card on or off, get real-time card activity alerts, set up card controls, access your digitally issued card, view spend insights and more.
Dollar Bank loan payments
Quickly make payments on your Dollar Bank mortgage, credit card or loan.
Online Bill Pay
Pay all your bills online with Online Bill Pay: Immediately add new billers, get options for eBills and more.
Send Money with Zelle®
Send money to people you know and trust, typically within minutes*, within Dollar Bank's Online Banking and mobile app.
Alerts
Receive Account Alerts for balances, transactions and more via email or text message**.
Text Banking
Manage your accounts through Text Message Banking and text DOLBNK to receive your account balance and activity**.
Credit Insights
Credit Insights gives you convenient access to your credit score, full credit report and tools to help you better understand and manage your credit.****
Online Bill Pay with Bill Pay Guarantee
Through Online Banking and our mobile app, you have access to our free online Bill Pay. Our nationwide biller directory makes adding new billers and scheduling to pay easy. eBill options offer you an electronic version of your bill/statement instead of a paper bill, allowing you to review and pay your bills all in one place. You can create payment reminders or set it and forget it with AutoPay. Plus, if your biller doesn't receive a payment made in Online Bill Pay by the date we guarantee, we'll reimburse your late fees!*** Many billers are guaranteed to receive a payment within one to two business days.
Online Banking and mobile app resources
See how our digital tools work — and how we help keep you secure.
FAQs
If you currently have a Dollar Bank account, you can sign up and access Online Banking regardless of where you live. If you'd like to open a Dollar Bank account, you must reside in our market area (northeast Ohio, western Pennsylvania, the Cumberland Narrows community in Maryland and the Hampton Roads region in Virginia).
Signing up for Online Banking is free and easy! You can sign up in a browser or from our mobile app.
For general questions, you can use the Chat Online feature on our website. Access by clicking the Let's Talk tab at the bottom right-hand corner of any page. For help resources within Online Banking and our mobile app, log in and click Help at the top right of the screen. You can also send a Secure Message within Online Banking for specific account questions, or call 1-800-242-2265, Monday - Friday from 8:00 AM - 8:00 PM and Saturday from 9:00 AM - 3:00 PM.
Our goal is to have Online Banking available 24 hours a day, seven days a week. To keep account information up-to-date, scheduled daily updates occur that may briefly affect your access to certain features of Online Banking. They are scheduled at off-peak hours to affect as few customers as possible. At times, we must also perform maintenance to keep our systems and services running smoothly. These maintenance periods will be as short and as few as possible.
To learn more about Mobile Deposit, please visit our Mobile Deposit Rules & Regulations page.
Dollar Bank takes the responsibility of protecting your privacy seriously no matter how you bank with us: in person, by telephone or online. We are comfortable offering Online Banking because the combination of security features we utilize make your information secure. Some of the protections we've put in place include:
- Online Banking is available only using browsers supporting Secure Socket Layer (SSL) protocol to protect the message when traveling over the Internet. Online Banking at Dollar Bank requires a browser with a minimum of 256 bit SSL encryption for greater security.
- To access Online Banking, an Online Banking ID and password are required. You choose your own unique Online Banking ID and password, which only you will know. You can change your Online Banking password as frequently as you like.
- For your safety, we have built-in timers that will automatically terminate your Online Banking session if you are logged in but not using Online Banking for a certain amount of time. This built-in timer helps to protect you from unauthorized activity in case you inadvertently leave your computer without logging out of Online Banking.
- Dollar Bank uses the latest hardware and software technologies including firewalls and filters to ensure the security of all data.
Learn more about our Telephone Banking and TDD (Telecommunications Device for the Deaf) services.
Dollar Bank leverages multiple layers of modern web security to protect our customers' information and secure their access to Online Banking.
Customers leveraging Virtual Private Networks (VPNs) to access Dollar Bank's online banking platform may experience greater security prompts in addition to greater access denial rates as a result of some of the security controls in place. These security prompts and controls are in place to best protect your account from unauthorized access.
If you are experiencing issues accessing Dollar Bank's online banking platform via VPN, please consider accessing your account without the use of a VPN.
Disclosures
- *To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes.
**Message and data rates from your carrier may apply.
***The Bill Payment Guarantee is for single payments (current or future dated) and recurring payments on accounts in good standing. The Guarantee does not apply if the payment processing method changes or if the payment is not processed due to a merchant error or events beyond Dollar Bank’s reasonable control.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license. - ****Credit scores may vary depending on the bureaus reporting and scoring models used. We obtain your credit score from TransUnion and it is calculated based on the VantageScore 3.0 Model.