Sending and receiving money is fast, safe and easy with Zelle.

Send money to people you know and trust, typically in minutes*, within Dollar Bank's secure Online Banking and mobile app.
 
Shopping cart

Send money to your
sister for concert tickets.

Receiving money

Request rent money
from your roommate.

Dining at a restaurant

Split the cost of the restaurant
check with friends.

  

Log in to Online Banking or the mobile app and click Send Money with Zelle® to enroll!

Enter the e-mail address or U.S. mobile number of the person you want to pay, then enter the payment amount and send!

If your recipient is already enrolled in Zelle, the money will go into their bank account, typically in minutes.*

If they aren’t enrolled yet, they’ll receive a notification letting them know how to enroll and complete the payment.

 
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FAQs

General

What is Zelle?
Who can I send money to with Zelle?
What should Zelle be used for?
Is my information secure?


Enrollment

How do I use Zelle?
Someone sent me money with Zelle, how do I receive it?
How does Zelle work?
What if I get an error message when I try to enroll a mobile number or e-mail address?


Use

Are there any fees to send money using Zelle?
How long does it take to receive money with Zelle?
Can I use Zelle internationally?
Can I cancel a payment?
Will the person I send money to be notified?
How much money can I send per day with Zelle?
What if I want to send money to someone whose bank doesn't offer Zelle?
I'm unsure about using Zelle to pay someone I don't know. What should I do?


What is Zelle?

Zelle is a fast, safe and easy way for Dollar Bank customers to send money directly between almost any bank account in the U.S., typically within minutes.* With just an e-mail address or U.S. mobile phone number, you can send money from your Dollar Bank account to people you trust with a bank account in the U.S.
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Who can I send money to with Zelle?

You can send money to friends, family and others you trust with a bank account in the U.S. Since money is sent directly from your bank account to another person's bank accoun within minutes*, it's important to only send money to people you trust, and always ensure you've used the correct e-mail address or U.S. mobile number. 
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What types of payments can I make with Zelle?

Zelle is a great way to send money to family, friends, and people that you are familiar with such as your personal trainer, babysitter or a neighbor**.  Since money is sent directly from your bank account to another person's bank account within minutes*, Zelle should only be used to send money to friends, family and others you trust. Neither Dollar Bank nor Zelle offers a protection program for any authorized payments made with Zelle - for example, if you do not receive the item you paid for or the item is not as described or as you expected.
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Is my information secure?

Keeping your money and information safe is a top priority for Dollar Bank. When you use Zelle within Online Banking or the Dollar Bank Mobile App, your information is protected with the same technology we use to keep your bank account safe.
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How do I use Zelle?

You can send, request or receive money with Zelle. To get started, log in to Online Banking or the Dollar Bank Mobile App and click Send Money with Zelle®. Enter your e-mail address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving money with Zelle.

To send money using Zelle, simply add your recipient’s e-mail address or U.S. mobile number, add the amount you’d like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.*

To request money using Zelle, choose Request, add the individual's e-mail address or U.S. mobile number from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request.***

To receive money, just share your enrolled e-mail address or U.S. mobile phone number with a friend and ask them to send you money with Zelle

Once a recipient is added to your Zelle contact list, you can send or request money from them by selecting the U.S. mobile number or e-mail address listed for the contact.
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Someone sent me money with Zelle, how do I receive it?

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes*.

If you have not yet enrolled with Zelle, follow these steps:
 
  1. Click on the link provided in the payment notification you received via e-mail or text message.
  2. Select Dollar Bank
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the e-mail address or U.S. mobile number where you received the payment notification - you should enroll with Zelle using that e-mail address or U.S. mobile number to ensure you receive your money.
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How does Zelle work?

When you enroll with Zelle through Online Banking or the Dollar Bank Mobile App, your name, Dollar Bank's name, and the e-mail address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared - those stay with Dollar Bank). When someone sends money to your enrolled e-mail address or U.S. mobile number, Zelle looks up the e-mail address or mobile number in its directory and notifies Dollar Bank of the incoming payment. Dollar Bank then directs the payment into your bank account, all while keeping your sensitive account details private. 
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What if I get an error message when I try to enroll a mobile number or e-mail address?

Your U.S. mobile number or e-mail address may already be enrolled with Zelle at another bank or credit union. You can call us at 1-800-828-5527, Monday - Friday from 8:00 AM - 8:00 PM and Saturday from 9:00 AM - 3:00 PM and ask us to move your U.S. mobile number or e-mail address to Dollar Bank so you can use it for Zelle. This will connect the desired U.S. mobile number or e-mail address to your Dollar Bank account and you can start sending and receiving  money with Zelle through Dollar Bank's Online Banking and mobile app.
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Are there any fees to send money using Zelle?

No. Dollar Bank does not charge any fees to use Zelle****
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How long does it take to receive money with Zelle?

Money sent with Zelle is typically available to an enrolled recipient within minutes*.

If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient's account, typically within minutes*. If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct e-mail address or U.S. phone number.

If you’re waiting to receive money, you should check to see if you've received a payment notification via e-mail or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered your correct e-mail address or U.S. mobile number.

Still having trouble? Please call 1-800-828-5527, Monday – Friday from 8:00 AM – 8:00 PM and Saturday from 9:00 AM – 3:00 PM.
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Can I use Zelle internationally?

In order to use Zelle, the sender and recipient's bank accounts must be based in the U.S.
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Can I cancel a payment?

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to Activity, choose the payment you want to cancel and then select Cancel This Payment.

If the person who you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. That’s why it is important to only send money to people you trust, and always ensure you've used the correct e-mail address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call 1-800-828-5527, Monday – Friday from 8:00 AM – 8:00 PM and Saturday from 9:00 AM – 3:00 PM so we can help you.
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Will the person I send money to be notified?

Yes. They will receive a notification via e-mail or text message.
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How much money can I send per day with Zelle?

For your security, we limit the amount of money you can send daily with Zelle. These limits may vary based on your account type.
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What if I want to send money to someone whose bank doesn't offer Zelle?

You can find a full list of participating banks and credit unions live with Zelle here.

If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an e-mail address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.
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I'm unsure about using Zelle to pay someone I don't know. What should I do?

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Zelle nor Dollar Bank offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
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Need Help?

Need Help?

Contact Us Today:
1-800-242-2265
Dollar Bank representatives are available Monday - Friday from 8:00 AM to 8:00 PM and Saturday from 9:00 AM to 3:00 PM.

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