Credit Card Online Access

Who do I call for assistance in enrolling for Credit Card Online Access?

Are multiple administrative users allowed to enroll?

I am currently a cardholder – can I enroll as just a cardholder?

What are the Username and password requirements for Credit Card Online Access?

Is my Credit Card Online Access Username the same as my CashANALYZER® ID?

When enrolling, I am asked to put in my Social Security number – is this correct?

Why am I being asked for my birthday and my mother’s maiden name?

Why is it telling me my answers are wrong for my security questions?

When I logged in after enrolling, I was asked to pick an image. Why did I not see this when I first enrolled?

When I tried to log in, I did not recognize the security image I previously selected and my password didn’t work.

What do I do if I forgot my password?

What are the recent updates to Online Access?


CashANALYZER

How does my CashANALYZER credit card module now work?

Are there any changes to my CashANALYZER Mobile App?

Am I still able to get my QuickBooks files?
 

General

I am already enrolled – are there changes to my login information?

Do I have to get a new credit card for these updates?

Did my corporate statements change?

Did my card account statements change?

What is the Control Account Number and how does the redirected transaction process work?

How do I find my Control Account Number?

How do I find my Relationship Number?

What is the difference between a spend limit and credit limit?

Can I get a file directly sent to my accounting system?

Can our cardholders do online expense reports? 

What is a diversion account and how does it work?

Where can I find the list of (MCC) Merchant Category Codes?


Credit Card Online Access

Who do I call for assistance in enrolling for Credit Card Online Access?

For enrollment assistance, call Dollar Bank Treasury Management Customer Service at 412-261-2587 or 1-855-282-3888, Monday – Friday from 8:30 AM – 5:00 PM.
 

Are multiple administrative users allowed to enroll?

No. Only one company administrator is permitted per business credit card relationship.
 

I am currently a cardholder – can I enroll as just a cardholder?

Yes. Use your 16 digit card number and follow the enrollment steps.
 

What are the Username and password requirements for Credit Card Online Access?

Your username needs to be 8-12 characters – at least 1 letter, 1 number and 1 special character. Your password needs to be 8-12 characters – at least 1 letter, 1 number, and NO special characters.
 

Is my Credit Card Online Access Username the same as my CashANALYZER® ID?

No. This is a separate online system specifically for credit cards.
 

When enrolling, I am asked to put in my Social Security number – is this correct?

Whether enrolling as an administrator or a cardholder for business credit cards, use the Business Tax ID to enroll.
 

Why am I being asked for my birthday and my mother’s maiden name?

Online Access uses this information for security purposes and future user authentication.
 

Why is it telling me my answers are wrong for my security questions?

Security question answers need to have at least six characters in order to be valid.
 

When I logged in after enrolling, I was asked to pick an image. Why did I not see this when I first enrolled?

The first time you log in after enrolling, Online Access asks you to pick a security image for your own future user authentication.
 

When I tried to log in, I did not recognize the security image I previously selected and my password didn’t work.

You most likely typed in your Username incorrectly. If you do not use the correct Username, you will not see your security image on the Password page. Click Cancel and go back to the Login page.
 

What do I do if I forgot my password?

If you see your security image but forgot your password, click the Forgot Password link. You will need your Business Tax ID and security question answers to reset your password.
 

What are the recent updates to Online Access?

You can now set predetermined spending limits, add accounts, define specific spending controls, have flexible billing options and manage expense reporting options. You can also add diversion accounts for centralized spending accounts such as airfare and hotels.
 

CashANALYZER

How does my CashANALYZER credit card module now work?

The way you access your business credit card information in CashANALYZER has changed. To sign in to Credit Card Online Access through CashANALYZER, click Corporate Credit Card and then click the Online Access Login button.

Note: Your Credit Card Online Access Username is different from your CashANALYZER User ID. For assistance call 1-855-282-3888, Monday – Friday from 8:30 AM – 5:00 PM.
 

Are there any changes to my CashANALYZER Mobile App?

Yes. Corporate Credit Card information is no longer viewable in the CashANALYZER Mobile App. Please enroll for Credit Card Online Access at https://onlineaccessplus.com/oa/dollarbank or visit www.dollar.bank/bcconline and click Online Access.
 

Am I still able to get my QuickBooks files?

Mastercard Smart Data is able to send files from the Smart Data application to vendor applications. A few vendors that are compatible include Certify, Concur, Expensify, IBM, Oracle, and SAP. You will need a 3rd party service/software to reformat the file to import it into QuickBooks.
 

General

I am already enrolled – are there changes to my login information?

No. You do not have to re-enroll. Your login information will stay the same.
 

Do I have to get a new credit card for these updates?

No. No new credit cards need to be issued.
 

Did my corporate statements change?

Yes, your corporate statements are now in a new location. Your statements have a new Control Account Statement showing all posted transactions for each card account. Transactions are separated by each cardholder’s last 4 digits of their credit card. The Control Account Number is the primary number. You will see a Past Due and Total Due for each account on the Corporate Account Summary Statement. There is also an account summary and statement for each cardholder.

Consolidated-billed accounts’ credit limit are now referred to as spend limit. Each consolidated-billed account no longer has a beginning or ending balance. The balances are transferred to the Control Account. Total spend for the month is stated and offset with the corporate payable credit when transferred at cycle end. This is reflected on the first page of each cardholder statement, and subsequent pages detail the transactions.
 

Did my card account statements change?

Yes, the format of the statement is slightly changed. There is now be a Past Due and Total Due for your account. Consolidated-billed accounts’ credit limit will now be referred to as spend limit. Each consolidated-billed account no longer has a beginning or ending balance. The balances are transferred to the Control Account. Total spend for the month is stated and offset with the corporate payable credit when transferred at cycle end.
 

What is the Control Account Number and how does the redirected transaction process work?

The Control Account Number is your new primary number. This number pays for all corporate-billed card accounts. At cycle cut, all spend balances are refreshed to $0, and moved to the Control Account for payment. Transactions posted to the card accounts are redirected to the Control Account for billing purposes.
 

How do I find my Control Account Number?

The Control Account Number is the Account Number listed below the Corporate Number at the top of the first page of your Control Account Statement i.e., 442#9#######. (The Control Account Statement is the next statement following your Corporate Account Summary Statement). You can also see your Control Account Number listed as the first account on your Corporate Account Summary Statement.
 

How do I find my Relationship Number?

The Relationship Number is at the top of the first page of your Corporate Account Summary Statement. It is listed as the Corporate Number (442995######).
 

What is the difference between a spend limit and credit limit?

There is no difference between the spend limit and credit limit. The spend limit is the total amount of spending/credit available, including any amount already spent/borrowed. Both limits control the amount of spending/borrowing any one card can do in a billing cycle. Spend refers to consolidated-billed accounts. Credit refers to individually-billed accounts within a relationship.
 

Can I get a file directly sent to my accounting system?

Yes. Contact Dollar Bank for assistance with setting up Mastercard® Smart Data in order to send files to an accounting system.
 

Can our cardholders do online expense reports?

Yes. Mastercard Smart Data is an available option for creating and submitting expense reports. Contact Dollar Bank for assistance. 
 

What is a diversion account and how does it work?

A diversion account is a centralized spending account for things such as airfare or hotels. It diverts these authorized transactions to the specified diversion account and frees up the spend/credit limits of the authorized cardholders accounts who are linked to the diversion account. Merchant Category Codes (MCC) are assigned to the diversion accounts. Transactions are automatically diverted to the appropriate diversion account and a memo transaction is posted to the cardholder account originating the transaction.
 

Where can I find the list of (MCC) Merchant Category Codes?

This information is available from Visa. The Visa Merchant Data Standards Manual updated April 26, 2018, is a public document and can be found at: https://usa.visa.com/dam/VCOM/download/merchants/visa-merchant-data-standards-manual.pdf
Need Help?

Need Help?

Contact Us Today:
412-261-8130
Dollar Bank representatives are available Monday - Friday from 8:30 AM to 5:00 PM.

E-mail Us »

This link redirects you to a website that Dollar Bank does not maintain. To proceed to this website, click the Continue button. To stop and return to the previous page, click the Cancel button.

CONTINUE CANCEL
The launch of our new website is in progress. The following webpages will transition to the new format in the near future. Click Continue below to be directed to Dollar Bank's secure online application.

CONTINUE CANCEL
Click Continue below to be directed to Dollar Bank's secure Online Banking system.

CONTINUE CANCEL
The launch of our new website is in progress. The following webpages will transition to the new format in the near future.

CONTINUE CANCEL