Your Card, Your Way: Protect Yourself with Dollar Bank Card Control! 

This FREE app lets you decide how, when and where your cards are available for use - allowing you to stay in control of your accounts. Card Control works with your Dollar Bank personal and business debit and credit cards.

Security benefits include:
  • Turn your card on or off
  • Restrict card transactions by location, merchant type, transaction type or spend limit
  • Set up Alerts to stay notified of card activity
  • View recent card transactions
Download Dollar Bank Card Control today in the app store! Enter your card information and create an account in minutes.

Please note: To ensure you receive Alerts, make sure notifications for Card Control are turned on.

Download Card Control for Apple >>

Download Card Control for Android >>

The Dollar Bank Card Control App is separate from the Dollar Bank Mobile App. 

 
 

Frequently Asked Questions

How do I add my debit or credit card to Card Control?
Can I add more than one card?
Does Card Control use Touch ID?
How do I turn my card off?
How do I set up controls for my card purchases?
How do I set up Alerts?
I set up Alerts but I’m not receiving them.
How do I view my transactions?
Not all of my account transactions are appearing in Card Control.
I received a new card because my old card expired. Do I need to do anything?
I received a new card with a new card number because my old card was lost or stolen. Do I need to do anything?
If I need extra assistance, who do I call?
 

How do I add my debit or credit card to Card Control?

To add your Dollar Bank card(s) to Card Control, download the Card Control App from the app store. Open the app and click Sign Up Free. The app will then ask you to enter your card number to begin the registration process. Your Card Control login is separate from your Dollar Bank Online Banking/mobile app login.

Please note: When adding a business card, make sure you use the business street address and zip code, and the last four digits of the business Tax ID Number (not your Social Security Number).
 

Can I add more than one card?

Yes. After adding your first card and registering for your account, you can add additional cards from your Card Control home screen. Swipe the image of your card to the left and you’ll see a new default card image with a plus sign and the words Add Card. Tap the plus sign to add another card.
 

Does Card Control use Touch ID?

Touch ID and Face ID can be used with Card Control. To set up either, select Remember my username and Enable Touch(Face) ID from the login screen.
 

How do I turn my card off?

On your Card Control home screen, there is a Card On/Off switch right below the image of your card. It will be green and switched to the right when your card in on. To turn it off, swipe the switch to the left.
 

How do I set up controls for my card purchases?

To set up controls for card purchases, swipe to the desired card image on your Card Control home screen and tap Control Preferences. Then, you will see the option to set up controls based on location, merchant type, transaction type or spend limit. Tap on a control category to set up purchase restrictions as desired.
 

How do I set up Alerts?

To set up Alerts for card purchases, swipe to the desired card image on your Card Control home screen and tap Alert Preferences. The Send alerts for drop-down will be defaulted to All Transactions, or you can select Selected Transactions to set up specific Alerts based on location, merchant type, transaction type or spend limit. Tap on an Alerts category to set up Alerts as desired.
 

I set up Alerts but I’m not receiving them.

To receive any Card Control Alerts, you need to have notifications for the app turned on. Go to the settings on your phone, find Card Control and ensure notifications are turned on.
 

How do I view my transactions?

To review transactions, swipe to the desired card image on your Card Control home screen and tap Recent Transactions. You will then see the list of all your recent card transactions. Tap on a specific transaction to view more details. Transactions will show from the time your card(s) are added to the app. Past transactions will not appear.
 

Not all of my account transactions are appearing in Card Control.

Only purchases made with your card/card number will appear in Card Control. For example, if you write a check or have an automatic online payment set up through your account (not card) number, these transactions will NOT show in Card Control.
 

I received a new card because my old card expired. Do I need to do anything?

No, you do not need to do anything if you received a new card because your old card expired. Since your card number is the same, it will remain in Card Control and the app will automatically update your card expiration date.
 

I received a new card with a new card number because my old card was lost or stolen. Do I need to do anything?

Yes, you do need to add your new card with the new card number. Note: To remove the old card from your home screen, go to Manage Portfolio from the drop-down navigation and uncheck the old card.
 

If I need extra assistance, who do I call?

For assistance with Card Control, please call 1-800-535-2557, Monday – Friday from 8:00 AM – 8:00 PM and Saturday from 8:00 AM – 3:00 PM.
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Dollar Bank representatives are available Monday - Friday from 8:00 AM to 8:00 PM and Saturday from 9:00 AM to 3:00 PM.

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