Protecting Yourself Online
Dollar Bank has strong security procedures, but you need to protect the security of your computer. Here are the basics of protecting your computer.
Software tips
- Install a firewall
A firewall helps protect your computer from hackers accessing the information on your computer and blocks the use of offensive websites. Many computer operating systems already have firewalls installed, you just have to turn them on. - Install anti-virus software
New viruses are created every day. Anti-virus software protects you and the people you communicate with via email by detecting infected files and eliminating the spread of the virus. - Install anti-spyware software
Anti-spyware protects you from a number of unwanted marketing solicitations such as pop-ups and emails that can deceptively install internet tracking devices on your computer. - Keep your software updated
Regularly update your operating system, browser, anti-virus and anti-spyware software. Be sure to scan your computer with your anti-virus and anti-spyware software regularly. - Watch out for malware
Malware/scareware/ransomware is malicious software that causes damage to computers. Make sure you do not open emails from unknown senders and do not click any unknown email links or attachments.
Internet and email tips
- Delete emails from unknown senders
Do not open emails from a sender you do not know. If a virus is attached to the email, it can be released simply by opening it and will infect your program files. In some cases, it replicates by automatically mailing to your entire email address book. - Do not provide your personal information in an email
Even when communicating with family and friends, avoid sending personal information via email. The sender address ("from" field) is easy to forge, so you may in fact not be communicating with people you know. In addition, the unsecured nature of email makes it possible for others to see this information. - Learn to spot fraudulent emails
Be aware that counterfeit emails often contain logos, hyperlinks and phone numbers that appear to be authentic. Other common identifiers of fraudulent emails are misspellings, poor grammar or random characters in the subject line. Email scams will try to trick you by:
- Creating a false sense of urgency such as the closing of an account
- Offering prizes and other rewards
- Pretending to confirm recent transactions or verify account information
If an unexpected email requests you to enter a user ID or password, provides a website link that requests personal information or attempts to rush you into responding, it is more than likely a fraudulent email. You should never respond to these requests.
- Protect your passwords
Try to pick passwords that are easy for you to remember but not easy for others to guess. Avoid using Social Security numbers, birthdays, telephone numbers or other personal information. Do not write them down or share them with anyone. Longer passwords and passwords that combine letters and numbers are more secure. As an added layer of protection, it is a good practice to change your passwords on a regular basis. - Disconnect from the internet when idle
Turn off your internet connection when you’re not using it. Attackers cannot access your computer when it isn’t connected. High-speed connections are especially at risk. - Avoid downloading programs from unknown sources
If you are unfamiliar with the source providing the program, avoid downloading the program. It could potentially contain hidden programs or viruses that can compromise your computer’s security. - Carefully review all end user licensing agreements
If the licensing agreement is difficult to understand, avoid downloading that software. It may contain spyware.
If you ever believe that your accounts at Dollar Bank have been improperly accessed, please call us immediately at 1-800-242-2265, Monday - Friday from 8:00 AM - 8:00 PM and Saturday from 9:00 AM - 3:00 PM.