Dollar Bank offers a wide variety of products and services. If you have any questions regarding a specific account or service, please contact us. 

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Call Us

For website or Online Banking questions, please call: 1-800-828-5527.
For information about your account, please call: 1-800-242-1616.
Monday - Friday 8:00 AM to 8:00 PM and Saturday 9:00 AM to 3:00 PM.

For CashANALYZER® questions, please call: 1-855-282-3888, Monday - Friday 8:30 AM to 5:00 PM.

For information on an existing mortgage or consumer loan, please call: 1-800-421-8059,
Monday - Friday 8:30 AM to 5:00 PM.

Interested in learning more about Dollar Bank and our products and services? 
Please call: 1-800-242-2265. Monday - Friday 8:00 AM to 8:00 PM. 

E-mail Us at CustomerService@dollarbank.com

Contact us anytime and from anywhere by sending an e-mail to a Customer Service Representative (customerservice@dollarbank.com) or completing this handy form.
 

Visit Us at an Office

Find a Dollar Bank office or surcharge-free ATM.
 

TTY – 1-800-231-2465 or 412-261-4988

Dollar Bank representatives are available Monday - Friday from 8:00 AM to 8:00 PM and Saturday from 9:00 AM to 3:00 PM.

Report a Lost/Stolen Card or Fraudulent Charges

Dollar Bank Debit MasterCard 1-800-535-2557
Dollar Bank Credit Card 1-877-732-2296
Dollar Bank ATM Card 1-800-535-2557
Dollar Bank Home Equity Access Card 1-877-732-2296

   

Report an Error Involving an International Remittance Transfer

Call: 1-800-535-2557
Write: Card Services, P.O. Box 765, Pittsburgh, PA 15230
E-mail: CardServices@DollarBank.com
 

Switch to Us

Everything you need to switch your account to Dollar Bank is right here.
 

Qualified Written Requests, Error Notifications, Requests for Information and Bankruptcy Statements for Home Equity Term Loans and Mortgage Loans

Dollar Bank has established a specific contact address that must be used for Qualified Written Requests, Error Notifications, Requests for Information and requests to cease or receive (OPT IN/OPT OUT) monthly statements for borrowers who are in bankruptcy or who have been discharged from personal liability in bankruptcy. For each of these communications please include your name and account number. For Qualified Written Requests, Error Notifications or Requests for Information please state a description of the error or the specific information requested. The address for these communications is:

Dollar Bank Servicing Center
P.O. Box 8469
Canton, Ohio 44711

Loan Relief or Other Assistance for Service Members:

Dollar Bank Servicing Center
P.O. Box 8469
Canton, OH 44711
1-800-421-8059 
 

Need Help?

Need Help?

Contact Us Today:
1-800-828-5527
Dollar Bank representatives are available Monday - Friday from 8:00 AM to 8:00 PM and Saturday from 9:00 AM to 3:00 PM.

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This link redirects you to a website that Dollar Bank does not maintain. To proceed to this website, click the Continue button. To stop and return to the previous page, click the Cancel button.

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The launch of our new website is in progress. The following webpages will transition to the new format in the near future. Click Continue below to be directed to Dollar Bank's secure online application.

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Click Continue below to be directed to Dollar Bank's secure Online Banking system.

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The launch of our new website is in progress. The following webpages will transition to the new format in the near future.

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