Security Reminders

4-10-20

It is unfortunate that scammers take advantage of individuals, especially during this challenging time. Dollar Bank is committed to serving you as we navigate this unique time together, and we want to inform you of potential scams to look out for to prevent you from becoming a victim.

IMPORTANT: It is important that you DO NOT provide personal or financial information (i.e. Social Security Numbers, card numbers, expiration dates, Online Banking usernames and passwords) in response to e-mails, calls or text messages even if they appear to come from trusted sources. Scammers can “spoof” telephone numbers and e-mail addresses to make them appear as though they are coming from your bank or a government agency.

The following questions may indicate that you are being targeted as part of a scam:

Have you been contacted by someone alleging to be from the IRS or FBI stating you must confirm information in order to receive your “stimulus payment”? If so, DON’T RESPOND.

Have you been contacted by someone alleging to be your bank, informing you that your “stimulus payment” has been received but you need to verify information or sign in to online banking from a link they provided? If so, DON’T RESPOND.

Have you been sent a check and instructed to send money elsewhere (i.e. purchase gift cards, send money transfers, etc.) after depositing the check? If so, DON’T RESPOND.

Have you been contacted by someone who has information about you (i.e. your Social Security Number, birthdate, address, debit card number, etc.) and is asking you to provide additional information? If so, DON’T RESPOND.

Have you been contacted by someone claiming they can get your “stimulus payment” faster and asking for personal or financial information? If so, DON’T RESPOND.

Scams come in many forms and are up to the imagination of the scammer. The good news is that the foundation of the scam never changes… the fraudster will always want you to provide personal or financial information to them, so DON’T RESPOND.

Remember, Dollar Bank will never ask for this information unless you contact us in person or by phone requesting a banking transaction (for example, new account opening request, loan application, transaction between two accounts, etc.).

If you believe your accounts at Dollar Bank have been improperly accessed, please call us immediately at 1-800-242-1616, Monday – Friday from 8:00 AM to 8:00 PM and Saturday from 9:00 AM to 3:00 PM.

More information on scams and how to protect yourself is available at www.dollar.bank/security.
 

3-19-20 Update

Scam artists and hackers are always looking for situations to take advantage of individuals, including heightened concern around COVID-19.  It is important to always use caution with unsolicited communications, particularly now.

•  Remember it is important that you DO NOT provide personal or financial information (i.e. social security numbers, card numbers, expiration dates, Online Banking usernames and passwords) in response to e-mails, calls, or text messages. Fraudsters can “spoof” telephone numbers and e-mail addresses to make them appear as though they are coming from trusted sources, such as banks or government agencies.

•  Dollar Bank will never ask for this information unless you contact us in person or by phone requesting a banking transaction (for example, new account opening request, loan application, transaction between two accounts, etc.). 

•  You may receive calls, texts or e-mails soliciting money for a variety of fake opportunities (e.g. charities, selling bogus products, etc.) and presenting links that appear to be real but take you to a fraudulent website. Tips on staying safe and a list of current scams are available from the Federal Trade Commission at www.ftc.gov.

If you believe that your accounts at Dollar Bank have been improperly accessed, please call us immediately at 1-800-242-1616, Monday - Friday 8:00 AM to 8:00 PM and Saturday 9:00 AM to 3:00 PM.

Additional security related information is available at www.dollar.bank/Security.

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