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Office Information Updated September 8, 2020

All Dollar Bank offices are open during normal operating hours. For your protection, we have provided additional resources to increase safety within our branches by installing protective barriers at all teller lines, frequently cleaning and disinfecting our branches, ATMs and high-touch areas following guidelines recommended by the Centers for Disease Control (CDC) and World Health Organization (WHO).

Please note the following:
  • In Ohio, some offices have lobby hours by appointment only. For details on which offices require appointments, please search your desired location on our Locations page. To make an appointment, visit or call the branch. All branch drive-thrus, ATMs and PTMs will continue to be available during normal hours.
  • In Pennsylvania and Virginia, appointments are encouraged but not required (appointments can be made online at or by calling your local branch).
  • A branch team member will be stationed near the front door during lobby hours to manage customer traffic, ensure social distancing and limit the number of customers being served inside the branch. This means at times, the door may be locked, or you may be asked to wait outside before you can enter.
  • You will be asked the following COVID-19 screening question consistent with CDC guidelines before you may enter. Are you feeling ill or do you believe you have been exposed to COVID-19 in the last 14 days? If you answer “Yes,” please do not enter.
  • We require all customers entering the lobby wear a mask. 
  • Please maintain 6 feet between you and other individuals both inside the branch and at the ATM.
  • We will continue to offer priority appointment hours for seniors and at-risk customers on Wednesdays, 9:00 AM – 11:00 AM.
Plan to use our drive-thru? Click here for drive-thru tips that will have you on your way quickly.
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Dollar Bank representatives are available Monday - Friday from 8:00 AM to 8:00 PM and Saturday from 9:00 AM to 3:00 PM.

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