Skip to main content
Skip to main content

Financial Assistance for Individuals

Many Dollar Bank customers are financially impacted by the COVID-19 pandemic. We want to reassure you that we are here to provide needed relief for those customers who require financial assistance during this time.

If you have been impacted, you may be eligible for waived penalties, fee waivers, extensions, adjustments and payment forbearance. If you need assistance, please contact us using the options below.

We apologize that due to high call volumes, you may experience longer wait times.  You can e-mail the appropriate department below and to help expedite your request, please include a brief summary of the change in your financial situation such as unemployment, reduced work hours or missing work due to illness along with your phone number.


Existing Mortgage, Home Equity Loans and Lines of Credit Assistance:
Please click here to submit a request to have a representative contact you regarding your existing mortgage or home equity loan or line.

Personal Unsecured, Auto, Boat and RV Loan Assistance:
1-800-346-2420 or consumeroperations@dollarbank.com
Monday through Saturday, 8:30 AM - 4:30 PM EST

Credit Card Assistance:
1-800-346-2420 or consumeroperations@dollarbank.com

Monday through Saturday, 8:30 AM - 4:30 PM EST

Student Loan Assistance:
1-888-966-9268 or Care@lendkey.com
Monday through Friday, 9:00 AM - 8:00 PM EST

Checking and Deposit Account Assistance:
1-800-242-2265 or customerservice@dollarbank.com
Monday through Friday, 8:00 AM - 8:00 PM and Saturday from 9:00 AM - 3:00 PM EST

General Customer Service Assistance:
1-800-242-1616 or customerservice@dollarbank.com
Monday through Friday, 8:00 AM - 8:00 PM and Saturday from 9:00 AM - 3:00 PM EST


Customers are encouraged to utilize Online Banking at www.dollar.bank and the Dollar Bank Mobile App, where you can check balances, transfer funds, deposit checks and make payments anytime from anywhere. If you need assistance with Online Banking, please call 1-800-242-1616 Monday through Friday, 8:00 AM - 8:00 PM and Saturday from 9:00 AM - 3:00 PM EST.


Hardship Assistance Loan for Dollar Bank Customers

Dollar Bank customers in need of additional funds may qualify for our Hardship Assistance Loan.  To inquire, please call 1-800-242-2265, Monday through Friday, 8:00 AM - 8:00 PM and Saturday, 9:00 AM - 3:00 PM EST.  You can also make an appointment to visit a Dollar Bank office - click here to schedule an appointment. Current office information can be found by clicking here.

 
Need Help?

Need Help?

Contact Us Today:
1-800-242-1616
Dollar Bank representatives are available Monday - Friday from 8:00 AM to 8:00 PM and Saturday from 9:00 AM to 3:00 PM.

E-mail Us »

Schedule a Branch Appointment »