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What should I do if a merchant doesn't receive a payment I made through Online Banking?

If a merchant hasn't received your payment by the guaranteed payment date, please contact our Customer Service Department at 1-800-828-5527, Monday - Friday, 8:00 AM to 8:00 PM and Saturday, 9:00 AM to 3:00 PM. You can also report a payment problem while you are logged in to Online Banking. First, click the Customer Service tab, then select Report Payment Problem. Enter the requested information and click Submit. A Dollar Bank representative will contact you within 2-3 business days. You can also e-mail us at customerservice@dollarbank.com and we will work with the merchant to resolve the situation for you.

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Dollar Bank representatives are available Monday - Friday from 8:00 AM to 8:00 PM and Saturday from 9:00 AM to 3:00 PM.

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The launch of our new website is in progress. The following webpages will transition to the new format in the near future.

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