Personal » Banking » Online Services

What should I do if I get an e-mail requesting information about my Dollar Bank accounts?

Dollar Bank will never send you an e-mail requesting your account information or Online Banking password. If you ever receive an e-mail, letter or telephone call requesting account information, please contact our Customer Service Department immediately at 1-800-828-5527, Monday - Friday, 8:00 AM to 8:00 PM and Saturday, 9:00 AM to 3:00 PM.

In addition, Dollar Bank will never send you an e-mail that includes a link to a website or asks you to download a file or software. Our Online Banking service requires no additional software beyond an Internet browser.

Recent Internet fraud attempts have included e-mail messages with a linked website address which when clicked takes you directly to a website created to mimic that of a reputable company. The false website may encourage visitors to enter personal information including account numbers, passwords or PINs. This information could then be used to gain unauthorized access to the visitor’s accounts.

Any computer with an Internet connection can provide secure access to your accounts. 

As an additional step to ensure legitimate and safe access to your account information, we recommend always beginning your login at our homepage, dollar.bank. (To learn more about how you can protect yourself from phishing, fraud and identity theft online, visit our Security page.)

Need Help?

Need Help?

Contact Us Today:
1-800-242-2265
Dollar Bank representatives are available Monday - Friday from 8:00 AM to 8:00 PM and Saturday from 9:00 AM to 3:00 PM.

E-mail Us »

This link redirects you to a website that Dollar Bank does not maintain. To proceed to this website, click the Continue button. To stop and return to the previous page, click the Cancel button.

CONTINUE CANCEL
The launch of our new website is in progress. The following webpages will transition to the new format in the near future. Click Continue below to be directed to Dollar Bank's secure online application.

CONTINUE CANCEL
Click Continue below to be directed to Dollar Bank's secure Online Banking system.

CONTINUE CANCEL
The launch of our new website is in progress. The following webpages will transition to the new format in the near future.

CONTINUE CANCEL