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Online Scams, Fraud and Phishing

According to the FBI and the Federal Trade Commission, current Internet fraud/online scam schemes include:


Phishing (pronounced fishing), is a tactic used by fraudsters in an attempt to steal sensitive, personal and financial information from a victim.  Fraudsters may conduct phishing through e-mail (referred to as Spoofing), telephone calls (referred to as vishing), or through text message (referred to as SMiShing) while appearing to be a legitimate and trusted company or person.
Tips to protect yourself:
  • Be cautious of unexpected emails, telephone calls or text messages. NEVER provide personal or financial information in response to any such communication. 
  • Don't click on links in unsolicited e-mails and texts.
  • Even if the caller already knows personal information about you (i.e. SSN, birthdate, card number, etc.), never provide additional information to them.
  • Although Dollar Bank may contact customers questioning suspicious debit or credit card charges, DOLLAR BANK WILL NEVER ASK FOR PERSONAL OR FINANCIAL INFORMATION.
  • Don't trust caller ID as it may be spoofed to appear to be a trusted number. If you are unsure of the legitimacy of a communication (i.e. e-mail, text message, telephone call), contact the source through a trusted telephone number or website (i.e. telephone number on the back of your card).  Although fraudsters can spoof a telephone number, if you hang up and call the trusted number, you will reach the actual owner of that number. 
  • Don't give an unsolicited caller remote access to your computer.
  • Setup account alerts using Dollar Bank’s Online Banking and Card Control App and report any unauthorized activity immediately.
If you believe you are a victim of phishing or spoofing, please file a complaint with the Internet Crime Complaint Center.

Credit/Debit Card Fraud

Credit or debit card fraud is considered the unauthorized use of card information to fraudulently obtain money or property.

Credit or debit card information can be stolen in various ways, such as from unsecured websites, skimming or finding a lost card. It is important for individuals to monitor their bank accounts and report any unauthorized transactions to their bank and local police department.

Identity Theft

Identity theft is the possession or use of identifying information of another person, without that person’s consent, for financial gain or to further any unlawful purpose. Skilled thieves have a variety of ways to obtain your personal information including: stealing your mail (i.e. bank and credit card statements, tax information, new checks or credit card offers), phishing online or completing a change of address form to divert your mail. Click here for more information on identity theft prevention and protection

Counterfeit Cashier’s Checks

A counterfeit cashier’s check scheme can target individuals who attempt to sell merchandise through classified advertisements. As part of the scheme, an interested party will attempt to provide a cashier’s check for an amount greater than the sales price and the seller is told to send the excess amount to a “shipper.” Variations of the scheme will have the sender of the cashier’s check claim that the amount was sent in error and will request the seller to send the excess funds back.

After the counterfeit cashier’s check has been deposited into the seller’s bank account, it will later be returned unpaid, resulting in the check amount being deducted from the seller’s account. If the seller shipped the merchandise for sale or withdrew any “available funds” from the check, the seller will have lost that merchandise or money.

If you believe you may have fallen victim to such a scam, you can file a report with the FBI’s Internet Crime Complaint Center or contact your local police department.

Lottery Scams

Lottery scam victims receive an e-mail informing them that they are the winner of an international lottery. The victims are asked to pay fees "to begin their lottery claim." If you believe you are a victim of a lottery scam, please file a complaint with the Internet Crime Complaint Center.

Nigerian Letter or “419” Scams

Nigerian Letter or "419" fraud involves the recipient of a letter or e-mail being offered an "opportunity" to share in millions of dollars the sender is attempting to transfer out of Nigeria. The recipient is asked to share their personal information, including bank account numbers, and to pay taxes, legal fees, and more that would be reimbursed once the money is out of Nigeria. These millions of dollars do not exist and in the end, the victims of these schemes lose out on money and are subject to identity theft. 

If you receive a letter or e-mail from Nigeria, contact the U.S. Secret Service, your local FBI office, the U.S. Postal Inspection Service or register a complaint with the FTC Complaint Assistant.

Online Dating Scams

Online dating scams are an additional threat that has become more prominent in recent years. Click here for tips on how to avoid online dating scams


Additional References

For additional information on scams or fraud prevention information, visit any of the following resources:
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