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Identity Theft Protection

Whether you're worried that you're a victim of identity theft, or looking for information on how to better protect your accounts to help prevent future issues, we have many reliable resources to assist you. 

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Identity Theft Prevention
Identity Theft Protection
Mastercard ID Theft Protection
Additional Resources

Identity Theft Prevention

Identity theft is the possession or use of identifying information of another person, without that person’s consent, for financial gain or to further any unlawful purpose. Skilled thieves have a variety of ways to obtain your personal information including: stealing your mail (i.e. bank and credit card statements, tax information, new checks or credit card offers), phishing online or completing a change of address form to divert your mail.

To help prevent identity theft:

  • Monitor your finances and credit reports regularly
  • Shred documents that have any personal information
  • Use strong passwords for your online accounts
  • Don’t leave sensitive information unattended in a public place
  • Don't e-mail sensitive or confidential information

Even with all the proper precautions, identity theft can happen to anyone. Some of the warning signs of identity theft are:

  • Unexplained or unauthorized withdrawals from your bank account
  • Unexplained or unauthorized changes to the phone number, address, etc. for your bank account
  • Bills for services you never received
  • Declined checks
  • Calls from debt collectors for debt that is not yours
  • A tax return was filed in your name by someone else

Identity Theft Protection

At Dollar Bank, we take the security of your accounts very seriously. Keeping our customers’ personal information secure is a priority at Dollar Bank. We utilize advanced security tools and multiple layers of cybersecurity defense.

Dollar Bank always monitors credit and debit card activity to help identify any unusual activity on your Dollar Bank account.

In addition, the following resources are available to you for further financial protection.

Mastercard ID Theft Protection™

Your Dollar Bank debit or credit card comes with Mastercard ID Theft Protection at no extra cost to you! This program helps to detect and resolve identity theft.

Services include*:

  • ID Theft AlertsTM – This service tracks thousands of websites to learn if your personal information is being bought or sold online. Sign up for ID Theft Alerts.
  • Expert Resolution Services – If you think your identity has been stolen, call 1-800-MASTERCARD (1-800-627-8372) to access 24/7 expert assistance with a personal certified specialist.
  • Emergency Wallet Replacement – If you have lost your wallet and need help, call 1-800-MASTERCARD (1-800-627-8372) and experts will assist you in quickly cancelling and reordering everything.

For more information, visit mastercard.us/idtheftprotection.

To bring you this benefit, Mastercard has partnered with CSID®, an industry leader in identity protection and fraud detection solutions.

Additional Resources

Additional resources to assist with protecting identity, reporting and recovering from identity theft are available on the Federal Trade Commission website at www.consumer.ftc.gov. You can file a complaint with the Federal Trade Commission by calling the Free Identity Theft Hotline at 1-877-IDTHEFT or using the online complaint form at www.ftc.gov/idtheft.

Questions? 

Please call 1-800-345-3655, Monday through Friday from 8:00 AM - 8:00 PM and Saturday from 9:00 AM to 3:00 PM. 

Need Help?

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Contact Us Today:
1-800-828-5527
Dollar Bank representatives are available Monday - Friday from 8:00 AM to 8:00 PM and Saturday from 9:00 AM to 3:00 PM.

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Dollar Bank serves areas surrounding northeast Ohio, western Pennsylvania and the Hampton Roads community in Virginia.

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