Dollar Bank offers a wide variety of products and services. If you have any questions regarding a specific account or service, please contact us.
If you are a member of the media, click here.
Call Us
For assistance with your account or our digital services, please call 1-800-242-1616, Monday - Friday from 8:00 AM to 8:00 PM and Saturday from 9:00 AM to 3:00 PM.
For CashANALYZER® questions, please call 1-855-282-3888, Monday - Friday from 8:30 AM to 5:00 PM.
For information on an existing mortgage or consumer loan, please call 1-800-421-8059,
Monday - Friday from 8:30 AM to 5:00 PM.
Interested in learning more about Dollar Bank and our products and services?
Please call 1-800-242-2265, Monday - Friday from 8:00 AM to 8:00 PM and Saturday from 9:00 AM to 3:00 PM.
If you think your account has been compromised, please call 1-800-535-2557, Monday – Friday from 8:00 AM to 8:00 PM and Saturday from 8:00 AM to 3:00 PM.
E-mail Us at CustomerService@dollarbank.com
Contact us anytime and from anywhere by sending an e-mail to a Customer Service Representative (customerservice@dollarbank.com) or completing this handy form.
Visit Us at an Office
Find a Dollar Bank office or surcharge-free ATM.
Branch lobbies at all locations are currently by appointment only. Click here to schedule an appointment.
TTY – 1-800-231-2465 or 412-261-4988
Dollar Bank representatives are available Monday - Friday from 8:00 AM to 8:00 PM and Saturday from 9:00 AM to 3:00 PM.
Report a Lost/Stolen Card or Fraudulent Charges
| Dollar Bank Debit MasterCard |
1-800-535-2557 |
| Dollar Bank Credit Card |
1-877-732-2296 |
| Dollar Bank ATM Card |
1-800-535-2557 |
| Dollar Bank Home Equity Access Card |
1-877-732-2296 |
Report an Error Involving an International Remittance Transfer
Call: 1-800-535-2557
Write: Card Services, P.O. Box 765, Pittsburgh, PA 15230
E-mail: CardServices@DollarBank.com
Switch to Us
Everything you need to switch your account to Dollar Bank is right here.
Qualified Written Requests, Error Notifications, Requests for Information and Bankruptcy Statements for Home Equity Term Loans and Mortgage Loans
Dollar Bank has established a specific contact address that must be used for Qualified Written Requests, Error Notifications, Requests for Information and requests to cease or receive (OPT IN/OPT OUT) monthly statements for borrowers who are in bankruptcy or who have been discharged from personal liability in bankruptcy. For each of these communications please include your name and account number. For Qualified Written Requests, Error Notifications or Requests for Information please state a description of the error or the specific information requested. The address for these communications is:
Dollar Bank Servicing Center
P.O. Box 8469
Canton, Ohio 44711
Loan Relief or Other Assistance for Service Members:
Dollar Bank Servicing Center
P.O. Box 8469
Canton, OH 44711
1-800-421-8059